TERMS AND CONDITIONS

   • 6 pc minimum order (mixed styles, colors and sizes are permitted), except for washcloths, bibs and fringe towels for
     which there is 6 pc minimum per color.
   • Quantity discounts apply only to items with same style numbers.
   • Approved accounts will be invoiced at Net 30 days. All new accounts will be COD or credit card. We accept Master
     Card, Visa and American Express.
   • All sales are FOB San Diego, California.
   • Embroidered or printed orders require a 50% deposit upon placement of order.
   • Samples will be billed at 6 piece price.
   • Prices and specifications are subject to change without notice.
   • Customer must call Terry Town for receipt confirmation of all fax & e-mail orders.
     RETURNS AND CLAIMS
   • All claims must be made to Terry Town within 10 working days of invoice date. Failure to do so will void all claims.
   • All products must be inspected prior to imprinting. No claims will be accepted for products that have already been
     embroidered or printed.
   • If washing instructions are not followed, returns will not be accepted.
   • Adhesive tape should never be used for positioning or any other purpose on terry or terry velour products. If there is
     damage due to adhesive tape use, returns will not be accepted.
   • Towels ordered with hook and grommet are not returnable for credit.
   • Returns are subject to 20% restocking charge and must be shipped pre-paid by customer.
   • All returns must have a return authorization number obtained from Terry Town.
     PRODUCTION INFORMATION
   • Products may vary in color from one lot to another and exact color matching can not be guaranteed.
   • Custom orders are subject to 3% over run or under run and order will be considered complete.
   • If no over-runs are permitted, order must state NO OVER-RUNS and 5% under-run will be accepted.
   • If exact quantity is needed, 5% surcharge will be added to the item cost and imprint run charge.
   • Mill tolerance allows 5% variance in product weights and sizes.
   • For optional hook & grommet, please add (-CL) for upper left corner placement and (-TR) for tri-fold
     placement to style number. If not specified when ordering, towels will be shipped without hook & grommet.
   • Robes are individually poly bagged. For towels poly bagging is available at $0.30 per piece.
   • There is no charge for PMS color match. However, exact PMS match is not guaranteed.
   • Due to the flexible nature of textiles, a tolerance of 5% from center is acceptable for imprint position.
     ARTWORK
   • All artwork should be e-mailed to artwork@terrytowninc.com together with PDF copy of purchase order.
   • All art for screen printing must be in Adobe Illustrator 8.0 or higher vector format. Fonts must be converted to outlines.
   • All digitized embroidery designs must be submitted in Tajima format.
   • PMS colors must be specified.
     DELIVERY TIME
   • All blank orders that are in stock will be shipped within 48 hours.
   • Imprinted and embroidered orders will require 10-15 working days upon approval of design.
   • Rush orders must be approved by Terry Town. 35% rush fee will be added to set-up and run charges.
   • Custom jacquard and fiber reactive print orders require 12-14 week production time upon approval of the sample.
     FREIGHT
   • All orders will be shipped pre-paid UPS or FEDEX ground service unless specified otherwise by customer.
   • Drop ship charge for more than one location is $8.00 per location.
   • Freight quotes are estimates only. Actual shipping costs may vary.
     COPYRIGHT AND TRADEMARK LAWS
   • All items with trademarks or logos used in this catalog are to show art and imprint capability only. They are not for sale
     and they do not represent advertisement, endorsement or sponsorship.
     STATEMENT OF LIMITED LIABILITY
   • Terry Town will not be held responsible for incorrect or non-current pricing for items listed or shown in any form of
     publication or media.
   • Prices and specifications are subject to change without notice.