2012 Ordering Information
PRODUCTION INFORMATION
• Products may vary in color from one lot to another and exact color matching cannot be guaranteed.
• Custom orders are subject to 3% over run or under run and order will be considered complete.
• If no over-runs are permitted, order must state NO OVER-RUNS and 5% under-run will be accepted.
• If exact quantity is needed, 5% surcharge will be added to the item cost and imprint run charge.
• Mill tolerance allows 5% variance in product weights and sizes.
• Robes are individually poly bagged. Towels can be individually poly bagged at $0.30 (Z) per piece.
• There is no charge for PMS color match. However, exact PMS match is not guaranteed.
• Due to the flexible nature of textiles, a tolerance of 5% from center is acceptable for imprint position.
TERMS AND CONDITIONS
• Quantity discounts apply only to items with same style numbers.
• Approved accounts will be invoiced at Net 30 days. All new accounts will be on credit card terms.
• All sales are FOB San Diego, California or FOB?mill.
• Samples will be billed at end quantity pricing.
• Prices and specifications are subject to change without notice.
• We are not responsible for incorrect pricing shown in any publication or media.
• Customer must call Terry Town for receipt confirmation of all fax & e-mail orders.
RETURNS AND CLAIMS
• All claims must be made to Terry Town within 10 working days of invoice date. Failure to do so will void all claims.
• All products must be inspected prior to imprinting. No claims will be accepted for products that have already been
embroidered or printed.
• If washing instructions are not followed, returns will not be accepted. Imprinted products must be washed
separately in cold water and line dried prior to use. Please do not use bleach or launder commercially.
• Adhesive tape should never be used for positioning or any other purpose on terry or terry velour products.
• Towels ordered with hook and grommet are not returnable for credit.
• Returns are subject to 20% restocking charge and must be shipped pre-paid by customer.
• All returns must have a return authorization number obtained from Terry Town prior to shipping.
ARTWORK
• All artwork should be e-mailed to artwork@terrytowninc.com together with PDF copy of purchase order.
• PMS colors must be specified.
• All artwork for screen printing must be in Adobe Illustrator 8.0 or higher vector format. Fonts must be
converted to outlines.
• All digitized embroidery designs must be submitted in DST format.
DELIVERY TIME
• All blank orders that are in stock will be shipped within 48 hours.
• Imprinted and embroidered orders will typically ship in 10-15 working days after approval of digital proof.
• Rush orders must be approved by Terry Town. 35% rush fee will be added to order total.
• Custom jacquard towel orders require 3 week production time upon approval of the sample.
• Custom fiber reactive orders require 10-12 week production time.
• Beach towel/tote bag combos ship within 2 weeks blank and require 3-4 week production time for embellishment.
• Made in USA custom throws require 3 - 4 week production time after approval of digital proof.
FREIGHT
• All orders will be shipped prepaid UPS or FEDEX ground service unless specified otherwise by customer.
• Drop ship charge for more than one location is $8.00 (Z) per location.
• Freight quotes are estimates only. Actual shipping costs may vary.
COPYRIGHT AND TRADEMARK LAWS
All items with trademarks or logos used in this catalog are to show art and imprint capability only. They are not
for sale and they do not represent advertisement, endorsement or sponsorship. We reserve the right to
display any logo or artwork submitted to Terry Town in our catalogs, trade shows, websites, and websites of our
customers unless specifically requested not to use in writing at the time of submission.
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